Building AI Products at Scale: Lessons from Zapier's CEO
High Agency: The Podcast for AI Builders
Strategic Implementation of AI at Zapier
At Zapier, the strategic implementation of AI involved three categories: embedding AI in existing products to enhance features, leveraging AI to develop new products, and utilizing AI to enhance internal operations. The approach was not wholly top-down but involved teams identifying opportunities for AI integration based on their frontline experiences and self-identified needs.
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