
What’s Behind the Success of Some Tech Start-Ups?
HBR On Strategy
Balancing Algorithmic Decisions with Human Judgment in Decision-Making
In decision-making, the co-CEO of Netflix emphasizes the balance between algorithmic processes and human judgment, with a 70-30 ratio in favor of algorithms. However, human judgment is considered superior as it incorporates the norm of science, which involves settling arguments with evidence through tests, experiments, and discussions. Science is a social and argumentative process where evidence plays a crucial role. Geek companies like Microsoft have succeeded by following this scientific approach, as seen in the impressive corporate turnaround led by Satya Nadella.
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