The Importance of Emotional Intelligence in Interviews

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Emotional intelligence plays a crucial role in interviews as it determines the ability to genuinely connect with others. Laughter is used as a tool to assess emotional intelligence during interviews as it reflects the candidate's willingness to connect. Candidates who reciprocate laughter with genuine interest and empathy demonstrate higher emotional intelligence. Additionally, asking deep and thoughtful questions, actively listening, and showing a genuine desire to connect with the interviewer are key traits of individuals with high emotional intelligence. These qualities not only enhance communication but also create a comfortable environment where individuals feel encouraged to be themselves.

According to Merriam-Webster, the word “conversation” has 36 synonyms, ranging from the alliterative (”confabulation”) to the arcane (”persiflage”). Why the linguistic profusion? Because conversing is a fundamental part — maybe the fundamental part — of being human.

We chat with our families, friends, strangers, and co-workers, and we communicate in phone calls, text messages, emails, and, occasionally, postcards. When these tête-à-têtes go well, it is oddly thrilling; we become better versions of ourselves — warmer and wiser, funnier, and consistently insightful. Best of all, a good dialogue is a direct route to connection. “The bond of all companionship,” wrote Oscar Wilde, “whether in marriage or in friendship, is conversation.”

But when a conversation goes poorly, when it stays on the surface (”what do you do for a living?”) or devolves into a sputtering mess of misunderstanding (”you’re overreacting!”), we don’t feel the invigorating pulse of connection. What we feel, instead, is the emotional equivalent of a busy signal.

So, this hour, we’re asking: how can we have better conversations? And to help answer that question, we’re joined by Charles Duhigg, a Pulitzer Prize–winning journalist and the bestselling author of “The Power of Habit” and now “Supercommunicators: How to Unlock the Secret Language of Connection.” Charles, as you’ll hear, is something of supercommunicator himself, a lithe storyteller who’s as well-versed in evolutionary biology as he is in the latest psychology, and after studying the art and science of communication for the last few years, he’s concluded that anyone can become a great conversationalist. You just have to master a few simple skills. Tune in to find out what they are.

Host: Rufus Griscom

Guest: Charles Duhigg

Book: “Supercommunicators: How to Unlock the Secret Language of Connection”

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