The issue of redundant cleaning fees has sparked a movement to hold Airbnb accountable, with concerns about safety, privacy, and scams. Hosts using properties as both rentals and Airbnb locations exploit the system to make substantial profits. The CEO acknowledges the need to reevaluate Airbnb's competitiveness as people are opting for hotels due to high costs and strict rules, including the fear of negative reviews affecting their trip experience.