Integrity Over Commission

The practice of employing disguised salespeople as technicians in the home service industry is widespread, leading to potential exploitation of homeowners. Many companies send individuals who are not qualified technicians to persuade homeowners to replace older equipment rather than repair it, often prioritizing commissions over honest service. This creates a problematic environment where the homeowner's choice is compromised. To address this, a shift towards offering straight hourly wages that exceed the combined rate of hourly plus commission is being proposed. This approach emphasizes integrity, enabling companies to hire qualified professionals and effectively track their performance.