Lenny's Podcast: Product | Growth | Career cover image

Taking control of your career | Ethan Evans (Amazon)

Lenny's Podcast: Product | Growth | Career

ADVICE

How to Recover from Failure

✨Key takeaways:

  • Admit the problem and own it.
  • Prioritize and communicate your next steps.
  • Provide regular updates to maintain trust and avoid micromanagement.
  • Meet in person to discuss the issue and rebuild trust.

If you fail publicly, follow these steps to regain trust and recover:

  1. Admit the problem and own it, avoiding deflection. Example: Acknowledge the issue directly and take responsibility.
  2. Prioritize and communicate next steps. Share your plan and keep stakeholders informed. Example: Outline a recovery plan with clear priorities and communicate it regularly, even hourly if needed.
  3. Provide regular updates. This builds trust and prevents micromanagement. Example: Provide updates every hour to demonstrate progress and instill confidence in your team's ability to address the situation.
  4. Meet in person to rebuild trust more effectively than online communication. Example: Schedule face-to-face meetings to discuss the issue and foster a more collaborative and understanding environment.
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