//Adrian Dray - AI is here to stay! E111
DENTOLOGY - The Business of Dentistry
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How to Encourage Patient Reviews and Feedback
Encouraging patient reviews is essential for small businesses, as all feedback is valuable. Instead of asking for a commitment to leave a specific review, frame the request in a way that allows patients to comfortably say no, which can paradoxically increase their likelihood of saying yes to leaving a review. Using variations of the question can enhance engagement by making patients feel less pressured. Implementing simple methods, such as providing a QR code for easy access to review platforms, can further streamline the process. A successful case involved a dental practice that gained 45 five-star Google reviews in just four weeks, resulting in becoming the highest-rated practice in their area.
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