How to Measure ROI for KM

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Surprising and delighting customers can be achieved by providing them with the right answers quickly and consistently. Knowledge management is a valuable and competitive advantage for companies as it is difficult to do well. Companies that effectively manage collective know-how and make it widely available perform better in terms of launching products, onboarding employees, and making decisions. Though the ROI of knowledge management may feel fuzzy, it is evident in the fundamental improvements of the business. It is rare for companies to regret implementing knowledge management practices. Ultimately, the ability to do what others can't do well is the key to success.

Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly.

In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry.

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