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Where does model innovation end and your innovation begin?
Startups creating virtual customer support agents have invested heavily in making them more conversational and responsive. However, the rapid pace of innovation renders product roadmaps obsolete every 18 months. To stay relevant, companies need to focus on integrating AI with customer support tools and customizing models for specific vertical problems. The key challenge for app developers is to distinguish between model innovation and their own innovations to avoid redundancy. The shift towards open-source solutions may become a new trend in the industry.