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Embrace Learning from Every Position
Observing industry dynamics from a lower position can lead to valuable insights. Key lessons include the importance of industry change agents who can provoke competitive shifts and redefine product offerings, exemplified by digital's strong definition of its product. The evolution from a focus on reliability to speed and volume highlights the need for adaptability and continual learning in the face of industry changes. A well-informed sales team is crucial to understand product topology and market needs, underscoring the value of both business acumen and technical knowledge.