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The Importance of What We Think
The most important thing the speaker learned from Del Carnegie's book is the importance of what we think. He realized that two people can be in the same situation but have different reactions based on their thoughts. This realization became a catalyst for the speaker to shift his thinking towards finding opportunity and supporting his team during a crisis. He saw leading a 170-year-old company through a crisis as an incredible opportunity. His team took command, changed their business model, and underwent rigorous training to adapt to the situation.