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Hire for Both Ends to Build Bridges
Organizations should focus on hiring talent that understands both the customer experience and the manufacturing aspects of their product or service. This dual perspective is essential for creating efficiencies and ensuring seamless connections across the entire process. Furthermore, managing data effectively has shifted from simply accumulating vast amounts of information to optimizing existing data lakes. The goal is to utilize data purposefully, ensuring valuable insights are drawn from a well-organized and relevant data structure. It’s crucial to recognize that the phase of merely gathering data has ended; the emphasis now lies on having data strategically positioned for impactful decision-making.