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Challenges of AI Adoption and Fraud Costs in Banking
The widening gap between mega banks and local banks in terms of technology and AI expertise is a major concern for bank CEOs. This gap not only affects the bank's products and services but also their ability to attract customers and deposits. Additionally, fraud and the cost associated with it is a significant burden for banks. When customers become victims of fraud, the bank has to work to recover the money, which is not always successful. Combined with margin compression and the expenses related to technology and talent acquisition, these factors negatively impact bank earnings.