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The Future of HR: Building Your Capabilities, Pt. 1 - Getting to Level 3
At Work with The Ready
Applying a UX/Product Design Approach to HR: Get Clear on Who You're Designing For
To effectively implement a user experience (UX) approach in HR, it is crucial to identify the specific user and their needs at different moments. Without clarity on the end user, designing processes becomes challenging and leads to vague solutions. HR needs to involve a diverse team including users, designers, and operations from the outset to sprint and test solutions iteratively, ultimately leading to a pilot before full implementation. This contrasts with traditional HR practices that involve extensive planning and focus groups resulting in toothless rollouts. Responding promptly to user needs, rather than appeasing the loudest voice, is key in transforming HR product and service delivery.
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