Level two focuses on enhancing delivery by delegating administrative tasks, allowing for a more streamlined workflow. By assigning responsibilities such as coordination and onboarding support to an administrative person or account manager, one can maintain the core of their work while improving efficiency. This structure enables business owners to scale their operations without losing the essence of their delivery. Additionally, establishing a comprehensive marketing system is crucial; it's not enough to merely engage in marketing activities without a strategic approach. A dedicated individual or team must consistently analyze traffic and campaigns to optimize marketing efforts and prevent errors that can arise from unmonitored changes.

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