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Evan Shenkman - Chief Knowledge and Innovation Officer at Fisher Phillips
Knowledge Cast by Enterprise Knowledge
How to Incentivize Senior Experts to Share Their Knowledge
Senior experts, such as partner lawyers, senior economists, doctors, and senior engineers, are often too busy and well-compensated to directly share their knowledge. However, there are effective ways to incentivize them. One approach is to show them the value of the knowledge database, as they are more likely to contribute once they see its benefits. Another method is to integrate knowledge sharing into their everyday workflow, such as by asking for specific information when cases are opened or closed. Automated systems can also be used to prompt attorneys to provide information and send reminders if necessary. These systems can even track billable hours and remind attorneys to submit the required data. In addition to technology, personal engagement and persuasion can play a role in encouraging knowledge sharing. Some information may only be obtained by directly contacting the attorneys, but having automated systems in place can help gather a significant amount of data. Firm policies can also be established to require specific data points before closing a matter. Overall, incentivizing senior experts to share their knowledge involves a combination of people, technology, and effective communication.
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