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Invest Like the Best with Patrick O'Shaughnessy cover image

Vlad Tenev - Navigating Robinhood's Evolution - [Invest Like the Best, EP.384]

Invest Like the Best with Patrick O'Shaughnessy

NOTE

Disruption through Automation in Finance

AI is poised to significantly transform the financial services industry by automating tasks that currently require human intervention, particularly in customer support and wealth management. The functioning of customer support, currently a $500 billion market, is expected to undergo major changes as AI takes over roles that are both repetitive and labor-intensive. In wealth management, a disparity exists where both low and high net worth individuals experience dissatisfaction with their financial advisors. Lower-tier clients pay high fees for subpar service, while affluent clients pay disproportionate fees for similar or lesser quality service, leading to growing discontent. This presents an opportunity for AI to enhance user experience across the board, disrupting traditional models and allowing for more equitable service relative to asset size.

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