Ep. 229: Developing Discipline
Deep Questions with Cal Newport
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Role-based communication: Breaking the connection with individuals
Role-based communication assigns communication channels to roles or types of work, rather than individuals./nUsing role-based communication allows for breaking the connection of communication with individuals./nVarious tools can be used for role-based communication, such as email addresses, shared documents, ticketing systems, and chat bots./nAssociating communication channels with individuals leads to expectations and social conventions that can create unnecessary pressure for quick responses./nRole-based communication helps eliminate personal biases and expectations in communication./nBy using role-based communication, the focus is on the work or role rather than on specific individuals.
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