Manual Scorecards Lead to Better Understanding

Using manual scorecards allows CEOs to easily track progress, identify areas that need attention, and prompt discussions to address issues. The scorecards should reflect the customer journey, growth engine, and fulfillment engine, ensuring they tell a coherent story. Each metric must have an owner and be reviewed weekly, providing enough time for insights but avoiding noise. Despite the automation options available, the insistence on manual input is emphasized as it encourages a deeper understanding of the numbers being tracked.