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#360 Robert Kierlin: Founder of Fastenal
Founders
The Importance of Listening to Silent People in Leadership
Effective leadership requires attention to all voices within an organization, particularly those who are often silent. Listening to these individuals can uncover valuable insights that may otherwise be overlooked. The experience shared highlights how a more accessible assistant outperformed a silent general manager by engaging with the team and understanding their challenges. This engagement not only improved team cohesion but also paved the way for the assistant's rise as a true leader. To enhance problem-solving and innovation, leaders should actively solicit ideas from all employees, asking simple yet powerful questions such as 'What is your single best idea to improve our company?' and 'What is the stupidest thing we are doing?' This approach increases the likelihood of discovering optimal solutions and fosters a culture of participation and trust, proving that the silent voices can provide critical perspectives for organizational growth and improvement.
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