1min snip

Deep Dive with Ali Abdaal  cover image

How to Scale your Startup with Growth Levers: Matt Lerner

Deep Dive with Ali Abdaal

NOTE

**Understanding the Customer Journey: interview tips **

To truly understand the customer journey, it is crucial to delve into various aspects such as how they find you, what content they consume, who they listen to, what makes good content for them, their anxieties, and the questions they need answered before making a purchase. Instead of relying solely on surveys, conducting customer interviews with recent customers using frameworks like jobs to be done is recommended. The focus should be on understanding the customers' lives and journeys, rather than just their opinions on your content.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode