The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20VC: Notion's Founder on "Founder Mode": When it Works & When it Doesn't | Why The Way Startups Fundraise & Construct Boards is Broken | Raising at a $10BN Valuation in Peak Bubble Times and How Notion Has More Money Than Ever Before with Akshay Kothari

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

00:00

*Feed Support Tickets to Engineers Real time *

Creating a system for support teams to categorize customer tickets using a set of predefined tags enhances the efficiency of product development. By synthesizing this data into a central database, engineers gain real-time insights into customer needs and trends, allowing them to address issues swiftly without needing additional research or operations personnel. The method not only reduces the need for hiring more support staff but also streamlines communication between support and engineering teams, as engineers can directly access relevant feedback and prioritize enhancements based on validated user concerns.

Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner