How I Built This with Guy Raz cover image

CAVA: Ted Xenohristos and Brett Schulman

How I Built This with Guy Raz

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Empathy and Hospitality Drive Team Loyalty

Success in the food business hinges on fostering a strong culture of hospitality and employee care. To maintain high standards across numerous locations, it is essential for management to actively listen to team members and address their struggles. Ultimately, employees are motivated to choose and stay with companies like Kava over competitors when they feel genuinely valued and believed in as part of a supportive workplace environment. This commitment to empathy can significantly enhance overall customer experience and business performance.

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