Innovation can be categorized into three types: enhancing existing practices, prompting behavioral changes, and adopting new perspectives. Different situations require tailored approaches to innovation. For instance, when faced with fixed mindsets regarding pricing or other concerns, the effective strategy is to encourage an opposite behavior rather than acquiescing to requests like providing free services. By shifting the conversation to inquire about the underlying issues without focusing on the stated concerns, one can uncover the true motivations that drive resistance. This approach not only addresses the root of the problem but also avoids misinterpretations of the expressed concerns, which may serve merely as a defensive mechanism.

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