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The Playbook theme is Knowing What Good Feels Like
Being in the right place at the right time is crucial. It's not just about being brilliant, but also getting lucky. Mark had the experience of launching Mosaic and getting a million users in the first year on a nascent web, which set the benchmark for all his future experiences. Knowing what good feels like, having experienced it yourself, is important in creating successful products. This shaped the experiences of Mark, Ben, Andrew, and Harwit.