29sec snip

"Upstream" with Erik Torenberg cover image

E80: Financial Plumbing with Patrick McKenzie and Erik Torenberg

"Upstream" with Erik Torenberg

NOTE

Value of Access in Customer Service

An escalating tier system in customer service offers varying access levels at different price points, causing frustration among users. Despite the inefficiencies, this structure is cost-effective and reliable from a financial perspective. The ongoing challenges in addressing customer service complaints suggest that significant improvements may not be forthcoming in the near future.

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