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Exploring Infrastructure Development and Consumer-Centric Approach at Discord
Discord places high value in its infrastructure development, with a focus on creating tools and services for developers. In the product engineering cycle, the company prioritizes features by thinking about the ultimate use case. Through jam sessions and role-playing as developers, the team aims to understand what consumers would want. This consumer-centric approach involves envisioning games and features that enhance the Discord experience for users, such as multiplayer titles with storytelling elements that can be enjoyed asynchronously with friends. This process helps developers think beyond infrastructure to serve their customers effectively, generating valuable feedback for further platform improvement and refinement.