Continually Engage in "Scary" Learning to Empathize With Your Knowledge Management Clients

45sec Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Constantly working on expertise and learning new skills such as playing the game of Go, painting, sketching, and driving fast cars around racetracks is essential for effective knowledge management. Having empathy for others' fear and worries as they learn new things, and helping them gain confidence to share with others, is a significant aspect of knowledge management.

With a broad background in the Oil, Water, Healthcare, Finance and Emergency Management industries, Stuart French is author of the www.DeltaKnowledge.net blog, and currently the Head of Knowledge Management at Country Fire Authority in Melbourne, Australia and Chair of the AFAC Knowledge, Innovation & Research Utilisation Network (KIRUN). Stuart combines 25 years of professional experience with a Masters of Knowledge Management (KM) to help companies with expertise identification & management, collaboration, organizational learning and knowledge systems to improve their performance and resilience to change. His research on wikis and knowledge cultures led to a fascination with complexity theory which he now enjoys teaching to various organizations and universities so they can bridge the gap between corporate strategy and service excellence. He continues to serve the KM community as co-host of the Knowledge Management Leadership forum in Melbourne Victoria and is honored to be the Australia delegate at the KM Global Network.