Comparing with the United Airlines incident, where a passenger was dragged off a plane, bloodied, and the company lost $100 million in market cap due to overselling, teaches a crucial lesson in customer service and handling such situations delicately to avoid negative repercussions.
On a new edition of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss the concept of effective company core values. Robert shares why so many companies get core values wrong, the elements of a great company core value, and how company leaders can evaluate and improve their organizational core values.
Read the Friday Forward discussed in this post: Wall Art (#434)
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