53sec snip

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20VC: The Metrics That Matter in SaaS Today; Why CaC Payback is Flawed & CAC Ratio is Better, Why You Need to Hire Three Sales Reps at a Time, How to Forecast in 2024 & Biggest Mistakes Made Forecasting & How to Make Customer Success Sell More with Dave K

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

NOTE

The value of customer success management in enterprise accounts

Customer success management (CSM) remains valuable in modern companies, especially for managing enterprise accounts and driving growth. For smaller deals, professional services may suffice, but for larger deals and big accounts, having a CSM is crucial for nurturing and expanding the business relationship.

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