Importance of Understanding Users' Needs

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Understanding the specific needs of users is crucial for indie hackers. It's important to engage with users to comprehend the detailed processes they require assistance with. Users often have well-defined tasks that they need to achieve, and there might already be solutions in place to address these needs. Indie hackers should not expect others to do this work for them, but instead, they should take the initiative to understand and address the users' needs, which may involve automating manual processes or integrating various software tools.

How can you provide white-glove customer service if you don't even know what it looks like? That —and a few very exciting development with my recent SaaS project(s?!)— will be what I want to share with you today.

This episode is sponsored by Acquire.com

The blog post: https://thebootstrappedfounder.com/white-glove-onboarding/

The podcast episode: https://tbf.fm/episodes/287-white-glove-onboarding

You'll find my weekly article on my blog: https://thebootstrappedfounder.com

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My book Zero to Sold: https://zerotosold.com/

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- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx
- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid
- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid
- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60
- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ
- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q
- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw