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Exploring the Intersection of Service and Knowledge Work in the Productivity Landscape
The service economy, which constitutes a significant portion of the workforce, holds a vital position alongside the knowledge economy. Measuring the quality of service work proves challenging, similar to knowledge work, as it goes beyond the number of interactions. In defining slow productivity to address personal satisfaction and prevent burnout, it involves doing fewer tasks simultaneously, working at a natural pace, and maintaining a focus on quality. This approach aims to offer a sustainable and impactful alternative to traditional productivity standards in the 20th and 21st-century economy.