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The Rise of the Chief Experience Officer?
AI Knowhow
Proactivity and Personalization Drive Customer Success Growth
Customer success can be a growth driver by leveraging proactivity and personalization at scale, enabled by AI. In the past, customer success was reactive, but now there is an opportunity to be proactive and provide personalized service. These two factors are key in driving growth and building long-term commercial relationships, as revealed by research findings.
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Listen to the best highlights from the podcasts you love and dive into the full episode