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Balancing User Feedback and Product Vision
Balancing user feedback and maintaining the product vision is a constant challenge for the co-founders. While initially, the focus was on 'go dogfood users, hear what they say and ship what they want,' with millions of users, there are power users whose needs may conflict with the overall product vision. Not addressing their requests could lead to loss of trust and brand reputation. However, it's important to maintain a certain product vision and not accommodate every user request. Finding a balance that caters to a larger user base is crucial. Ultimately, ensuring the product remains intuitive to new users is vital for growth.