Iterative Model Building Through Collaborative Word Mapping

Engage with different business lines to identify the key words they use to describe customers and their actions. Listen actively to the language used without correcting. Compile these words into a model on a whiteboard. Repeat this process across multiple business lines to gather different versions of the model. Identify commonalities and contradictions among the models to merge them into a comprehensive model. Continuously iterate by collaborating with various teams and refining the language used to create a unified understanding of the customer and business operations.