Invest Like the Best with Patrick O'Shaughnessy cover image

Matt Perelman & Alex Sloane - The Art of Franchise Investing - [Invest Like the Best, EP.393]

Invest Like the Best with Patrick O'Shaughnessy

NOTE

Invest in Retention for Maximum Returns

Training new employees incurs significant costs, ranging from $3,000 to $5,000 per individual, particularly in industries with high turnover like fast food, where turnover exceeds 100%. Lowering employee turnover yields the highest return on investment, making retention strategies critical. Approaches include enhancing employee engagement through technology and offering competitive incentives to improve guest satisfaction, which subsequently drives sales. Even optimizing margins in lower-margin businesses can lead to substantial increases in equity value, demonstrating a stronger impact than marginal gains in high-margin sectors. This highlights the importance of strategic capital deployment towards enhancing employee retention for greater financial benefits.

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