Focus on Goals, Not Problems

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Customer service should concentrate on addressing business challenges rather than fixating on individual bugs or issues. Emphasizing goal-oriented planning fosters a clear vision of the desired outcome, making it easier to navigate obstacles along the way. Long-term planning is valuable despite the inevitability of change, as it helps maintain clarity about future objectives. Drafting an organizational chart for the business's future can provide insightful guidance and help define necessary steps for achieving that vision, encouraging strategic thinking and collaboration among co-founders.

I ran into a pretty substantial question this week.

Am I working in my business, or am I working on my business? I've been spending so much time building features, talking to customers, – it's operational work in the trenches. It’s taking small steps, looking at the ground, instead of dreaming of giant leaps while gazing at the stars.

So, what can I do to get out of this?

You'll hear it here today.

This episode is sponsored by Podscan.fm

The blog post: https://thebootstrappedfounder.com/working-in-vs-working-on-the-business/

The podcast episode: https://tbf.fm/episodes/working-in-vs-working-on-the-business

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