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Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership cover image

Jim Benson on The Collaboration Equation, His New Book

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

NOTE

Outsider Perspective Unlocks Solutions

Being an outsider can provide a valuable perspective in addressing problems, as it allows individuals to approach issues without the baggage of prior history or animosity. This fresh viewpoint can facilitate practical examinations of how systems function, leading to constructive solutions. Moving beyond anger and focusing on fixing underlying problems can foster a sense of happiness about improvements made. Emphasizing that systems are composed of people highlights the importance of treating individuals with compassion while holding processes accountable. The teachings of lean management stress the necessity of focusing on processes rather than individuals, yet acknowledge the significance of interpersonal dynamics in system design and responsibility.

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