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Rick Nucci - Co-founder and CEO of Guru
Knowledge Cast by Enterprise Knowledge
Breaking Down Silos and the Role of AI in KM
The insight in this snip is that organizations often have various forms of silos, including organizational, geographical, and document silos. Breaking down document silos is important to pull the right information together and create a centralized source of answers. The speaker mentions that Gen AI and technologies like embeddings can help in rethinking this process. They also highlight that knowledge management departments are often understaffed and AI can help reduce their workload. However, the application of technology should be thoughtful, considering the strengths and limitations of AI. Overall, there are exciting prospects on the horizon for leveraging AI to simplify knowledge management.
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