Discretionary Decision-Making v.s. Non-Discretionary Decision-Making

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The key insight is that there are two types of decisions: discretionary decision-making and non-discretionary decision-making. Non-discretionary decisions, like responding to a house on fire with kids inside, require immediate action based on instinct and training, without the luxury of time for research or deliberation. Preparation, training, and alertness are essential for non-discretionary situations. This distinction between decision-making types is crucial in understanding the need for different preparation and responses depending on the nature of the decision at hand.

With a broad background in the Oil, Water, Healthcare, Finance and Emergency Management industries, Stuart French is author of the www.DeltaKnowledge.net blog, and currently the Head of Knowledge Management at Country Fire Authority in Melbourne, Australia and Chair of the AFAC Knowledge, Innovation & Research Utilisation Network (KIRUN). Stuart combines 25 years of professional experience with a Masters of Knowledge Management (KM) to help companies with expertise identification & management, collaboration, organizational learning and knowledge systems to improve their performance and resilience to change. His research on wikis and knowledge cultures led to a fascination with complexity theory which he now enjoys teaching to various organizations and universities so they can bridge the gap between corporate strategy and service excellence. He continues to serve the KM community as co-host of the Knowledge Management Leadership forum in Melbourne Victoria and is honored to be the Australia delegate at the KM Global Network.