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"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis cover image

E22: Helping Businesses Use AI with Rachel Woods of The AI Exchange

"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

NOTE

Using AI: Internal Operations vs Customer Services

Companies should consider whether to use AI to improve their internal operations or to offer new services/products/experiences to their customers. Offering an AI solution to customers carries more risk due to technology limitations, capabilities, and questions. Starting with using AI in internal operations allows companies to gain a better understanding of the technology and learn valuable insights that can later be used to deliver different offerings to customers. These conversations about AI are serious and involve a much broader audience than just those within the AI industry.

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