1min snip

This Week in Startups cover image

Zapier Co-Founder Mike Knoop on category creation, API evolution & AI architecture | E1769

This Week in Startups

NOTE

The Retention Problem With Chat Plugins

Logging into Zappier and navigating through links is required to search and send from Gmail. Retention is a problem for plugins, as most people haven't integrated chat into their workflows. The refinement and penetration of the plugin ecosystem will take time, but once established, adoption will accelerate.

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