Consistency and Perception in Patient Interactions

Consistency in patient reviews is crucial for healthcare providers. Addressing any disparities between individual and company-wide feedback is important. The Net Promoter Score (NPS) helps leaders provide feedback discreetly to employees on patient interactions. Perceptions of patient care can be influenced by small details like a healthcare provider's physical location during documentation. Being present next to the patient during note-taking can enhance the patient's perception of engagement and attention from the provider.