Ep. 311: Finding Focus in Distracting Times
Deep Questions with Cal Newport
Adding Friction as a Safety Valve for Structured Communication
In structured communication processes, introducing a safety valve alleviates concerns about potential emergencies. By providing a means for individuals to contact you, such as a personal phone number, you can reduce resistance to new communication methods. However, it's crucial to implement enough friction in this contact method so it isn't easily abused. Using a personal cell phone number, set to do not disturb mode, allows urgent calls to pass through while preventing excessive low-priority texts. This friction ensures that only genuine emergencies warrant contact, thereby easing fears related to potential outcomes without undermining the new communication structure. Thus, the safety valve method effectively convinces teams of increased communication reliability while maintaining order.
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