Are You Rewarding Good Outcomes With Bad Processes?

Balancing uncertainty and the need for action can be achieved by creating conditions that increase the probability of being open and decisive at the same time. Organizations should shift to process accountability alongside outcome accountability, rewarding thorough and thoughtful decision-making processes rather than just celebrating good outcomes. This involves evaluating the quality of the outcome against the quality of the process and not rewarding good outcomes with bad processes. By normalizing good processes with bad outcomes, organizations can become learning organizations, making it crucial to consider rigorous ways of evaluating decisions rather than solely focusing on the end result.