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A Historian Of The Future: Five More Questions For Stephen Kotkin | Peter Robinson | Hoover Institution

Uncommon Knowledge

NOTE

Creating a Delightful Product Journey

The key to creating a great product is simplifying and streamlining the steps from where customers are to where they want to be. By reducing the number of steps to the essential ones, focusing on peak moments in the customer journey, and creating memorable experiences such as personalized video reviews or special graduation calls, a delightful and impactful product journey can be crafted.

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