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Trust Beyond Competence
Trust issues may sometimes stem from incompetence rather than a lack of integrity. Acknowledging that misunderstandings or mistakes can occur helps in fostering better relationships. Strong commitments are vital; therefore, it is essential to commit to fewer things yet execute them excellently. The role of contracts should focus on clarity and understanding rather than on adversarial negotiation or punitive measures, emphasizing the importance of establishing mutual trust and proper expectations.