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414: Jonah Berger | How to Change Anyone's Mind

The Jordan Harbinger Show

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Understanding and Influence in Hostage Negotiations

The hostage negotiator's approach is to start a conversation and understand the person's worries and values. By focusing on what the person cares about, such as their family, the negotiator is able to guide the conversation towards a powerful realization. Instead of directly influencing the person, the negotiator highlights the impact their action would have on their children, ultimately leading them to reconsider their initial decision. This approach of understanding and guiding can also be effective with customers.

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