
414: Jonah Berger | How to Change Anyone's Mind
The Jordan Harbinger Show
Understanding and Influence in Hostage Negotiations
The hostage negotiator's approach is to start a conversation and understand the person's worries and values. By focusing on what the person cares about, such as their family, the negotiator is able to guide the conversation towards a powerful realization. Instead of directly influencing the person, the negotiator highlights the impact their action would have on their children, ultimately leading them to reconsider their initial decision. This approach of understanding and guiding can also be effective with customers.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.