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“Working In” vs “Working On” the Business
The Bootstrapped Founder
Focus on Goals, Not Problems
Customer service should concentrate on addressing business challenges rather than fixating on individual bugs or issues. Emphasizing goal-oriented planning fosters a clear vision of the desired outcome, making it easier to navigate obstacles along the way. Long-term planning is valuable despite the inevitability of change, as it helps maintain clarity about future objectives. Drafting an organizational chart for the business's future can provide insightful guidance and help define necessary steps for achieving that vision, encouraging strategic thinking and collaboration among co-founders.
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