Can Charles Duhigg Make Me Popular?
Nudge
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The Art of Matching in Communication
- Matching in conversation is distinct from mimicry; it's about proving you're listening and thinking about what was said.
- When asking deep questions, invite rather than mandate a certain response.
- In conflict conversations, overcome suspicion by proving you're listening through your response.
- Use the 'looping for understanding' technique: ask a deep question, restate the answer in your own words, and process the information.
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