The Art of Matching in Communication

• Matching in conversation is distinct from mimicry; it's about proving you're listening and thinking about what was said.
• When asking deep questions, invite rather than mandate a certain response.
• In conflict conversations, overcome suspicion by proving you're listening through your response.
• Use the 'looping for understanding' technique: ask a deep question, restate the answer in your own words, and process the information.